I haven't used it yet - thank goodness. But, the service at Jack's was outstanding. The lady I spoke to in customer service took the issue I had and stayed with it until the order was delivered.
The issue was the local transfer agent in Salt Lake City that not only took longer to deliver locally than the cross-country shipping, but was sending false information on their update page.
I would have cancelled my order if your customer service person hadn't pushed the local delivery company. Thanks