Review from Bill in East Amherst NY,
Advertised at the same purchase price as major local hardware stores...which did not have them and didn't know when they would get any more. Jacks had exactly what I wanted and couldn't get anywhere else (nowhere locally. Only online) without getting severely
A+ to Jacks Sales Team on price.
Order and Delivery:
I placed an order with Jacks for the Ariens ST28DLE Deluxe 28" 254cc Two Stage Snow Blower on 12/13/2014 at 8:40:02 PM. On 12/15/14 I received the following e-mail:
Good Afternoon, <o:p></o:p>
Thank you for the recent order. We are in the process of shipping your equipment, however we noticed you did not select “lift gate” as a delivery option. If you have a fork lift or a method to unload the equipment, lift gate will not be necessary. If
not, you may wish to opt for this service which is an additional $50. A lift gate equipped truck will be used to deliver your equipment. <o:p></o:p>
This item is 360LBS. Please call us at 877-737-2787 and ask the rep to check your order notes. Please let me know how you would like to proceed. Thank you again for your order. <o:p></o:p>
Jacks Small Engines<o:p></o:p>
I didn't see the e-mail (often it's a while between e-mail views), so they called me and explained the concern. I opted to pay the $50 for the lift gate delivery. When it came via UPS Freight on 12/17/14 (very prompt delivery), I realized how on top of their
game they were. The delivery man used the lift gate and then a pallet jack (it came well boxed on 2 pallets) across the road and up the mild slope of the driveway (I helped push as he was struggling near the end due to the weight) and into the garage right where
I wanted it. No Way could I have done it without smashing myself or the snow blower.
A+ to Linda and Jacks for taking care of me there.
Product Condition at Delivery:
So I open it and pull out the packaging and the snow blower. I start going through the manual and verifying the cable install and adjustment set-up. Everything is done. It's done correctly. Even the oil is at the top mark. The only things I had to do was
attach the discharge chute and crank, adjust a bolt on the chute deflector (it angles the snow up and down) a little looser to get full range (it addresses exactly that in the owners manual), and add gas.
There were white marks all over the place on the blower. As I wiped them off, I realized they were intentionally placed wax marks as part of the assembly check list indicating that it was done. I'm not sure if they were from Ariens or Jacks, but it was assembled
thoroughly and correctly, and the wax just wipes off.
A+ to Jacks shop guys or the Ariens manufacturing plant for the set-up.
I searched the web, found and watched videos of this snow blower in action, and read all the reviews I could from multiple web sites and blog forums prior to my purchase. What you see and read is what you will get. Yes, it throws the snow 50 feet. It can
clear the full 28 inches of heavy wet snow. You may have to pause for a second to let it clear out all the snow, but again, that's worst case scenario full load of heavy wet snow. Its a snow removal monster. That "Auto Turn" thing they like to tout on the
video... is accurate and factual. Its a 360 pound machine that turns on a dime and does not pull to either side. Just make sure the skids are even and the tire pressure is even. That advice I saw on a video. I've had no problem with mine whatsoever. Even when moving
it by hand with the motor off, the travel is easy. It is well balanced for tipping back and pulling or pushing into it's spot prior to start.
The Ariens ST28DLE Deluxe 28" 254cc Two Stage Snow Blower is everything it is advertised to be from Ariens, Jacks, YouTube videos, blogs/forums, and now by some guy named Bill in East Amherst NY who is a very satisfied customer.
A+ to Ariens regarding this product.
P.S.-I just got the box of chainsaw stuff I ordered from Jacks, who again had everything I needed/wanted. The order came quickly and well packaged with the correct 5 separate items I had ordered.