Customer Service and FAQ

Order Status

To find the status of your order, you may go to this page Order Status

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Shipping Information

Shipping Snow Blowers, Salt Spreaders, & Snow Plows

Jacks offers free standard freight shipping to any address within the lower 48 states. This does not include any optional Lift Gate Fee.

Lift Gate Fees: A $50.00 lift gate fee will be added if you choose this option during check out. Lift gate service lowers your package from the freight truck to the ground safely via a hydraulic lift. Without lift gate service, you will need to unload by hand, at a loading dock, or with a fork-lift. (Truck freight companies do not require their drivers to unload shipments. A lift gate charge will apply if the driver unloads the merchandise.)

* A nominal freight charge may apply for delivery to certain destinations.

Shipping Accessories & Optional Equipment

Parts and/or accessories that are ordered in addition to your snowblower, salt spreader, or snow plow are shipped UPS GROUND unless another method is preferred. The shipping charge for these items will be separate from your equipment purchase. Below is a chart that indicates the fee for Ground Delivery to the Lower 48 States.

  • Orders of up to $20.00: Shipping is $7.95
  • Orders of $20.01 - $40.00: Shipping is $8.95
  • Orders of $40.01 - $60.00: Shipping is $9.95
  • Orders of over $60.00: Shipping is $10.95

*Additional charges for orders with size or weight exceptions.

Track My Package

Want to know where your order is?

Click Here to find shipping information about an existing order. Using your confirmation number or your customer number you can now find out approximately when your order will arrive. Please note that some orders may not be available for tracking through the website due to the method of shipping, weight of item and/or price of order. As always you can Contact Us and we will try and assist you with your order.

Please allow up to 24 hours for tracking information and order processing information to be available AFTER you have received your confirmation e-mail that your order has been shipped. Orders could possibly be shipped from multiple locations.

International Shipments

We only ship snowblowers, salt spreaders, snow plow to the lower 48 states within the United States. This means we do not ship to Alaska, Hawaii, or any international location, except Canada.

To order a snowblower, salt spreader, or snow plow for shipment to Canada, customers must call our customer service hotline: 1-877-565-SNOW.

Back Orders

Most parts are in stock or available in 1-2 business days. Some parts, special order parts not listed by picture on our web site, may take longer. We have set up very efficient suppliers and if your local dealer says it is not available for an extended period, check with us. Usually we can get parts faster because of our huge buying power!

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Returns

Return Policies

Snowblowers, Salt Spreaders, & Snow Plows are not returnable. All warranties that are currently in effect can be handled by a local manufacturer’s dealer. However, Jacks offers free technical support to assist you with any problems or issues you may have.

Refunds and Returns on Accessories

According to U.S. law, refund credits can only be returned back to the card of original purchase. In the event that a card can no longer be charged back (lost card etc.) an attempt on our part has to be made at least once and then a company check will be sent to the purchaser. The company check process can delay the time taken to receive the refund.

Shipping or Website Errors

Should the customer receive product not expressly ordered either by our shipping error or incorrect website information, the product will be picked up by our shipper and replacements shipped at no additional charge.

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Warranty

About Warranties

Jackssmallengines.com believes customer service is the most important part of the sale. Jackssmallengines.com strives to provide the best quality products, but from time to time a product might not perform to manufacturers specifications. Please take a moment to review our warranty policy below.

Manufacturers Warranties

All products sold by jackssmallengines.com have a manufacturer warranty. Please be aware that warranties from defect are provided strictly through the manufacturer. If your part is eligible for a warranty claim, our customer service staff will get information from you to process your claim and will provide instructions for you as well as a Warranty Authorized Return number to be able to return the defective part. If you believe you have a defective product please contact customer service so we can assist you.

Engine Powered Equipment

If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty. Please contact customer service to assist you in finding the nearest authorized service center to assist you.

Engine Warranties

If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty. Please contact customer service to assist you in finding the nearest authorized service center to assist you.

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How to Find Parts

There are several ways to find parts on our website (www.jackssmallengines.com), depending on how much information you have.

  1. If you have a part number from an owners manual, you can enter the part number in our parts database to order that way. Click here for our parts database.
  2. To look for parts listed on our site, start with one of these 2 pages:
  3. For parts lookup for your specific equipment and engine model, use our Parts Lookup Page.
    1. To use the lookup, you will need your equipment and/or engine model number. Important: Your engine will have a different model number than the equipment it is on, so make sure you have the engine model number also if you need engine parts. For help finding where your model number is located, click here for our model locator.
    2. Then go to the parts lookup and select your manufacturer, type of equipment and model to get parts breakdown images and order from that page.
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Sales Tax Information

For residents of Oklahoma, South Dakota, and Vermont

  • As a noncollecting retailer we are not required and do not collect OK, SD, and VT sales tax.
  • Your purchase is subject to state use tax unless it is specifically exempt from taxation.
  • The purchase is not exempt merely because the purchase is made over the Internet, by catalogue, or by other remote means.
  • The state requires each purchaser to report any purchase that was not taxed and to pay on the purchase. The tax may be reported and paid on your state's use tax form.
  • The use tax form and corresponding instructions are available for your state below.
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FAQ

How do I cancel my order?

If you wish to cancel your order, call our Customer Service Department during normal business hours. Unless the order is a special order item or the product has already shipped, your order will be cancelled without penalty. If your order is for a special order item, we will have to verify with the manufacturer that the order can be cancelled. You would be responsible for any restock fees charged by that manufacturer. If your order has already shipped, you will have to request an RMA (Return Merchandise Authorization) by contacting customer service. You will be responsible for returning the shipment. There will be a restocking fee and no reimbursement for the original S&H charge.

Will Jacks sell my name and address to other companies?

We do not sell any information to other companies. All information is for SnowBlowersAtJacks.com and JacksSmallEngines.com only. For more information, read our Privacy Policy.

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Contact Us

Phone Your Order

You may call us toll free at any of the numbers listed below:

Snow Blowers at Jacks - Toll Free 1-877-565-SNOW or 1-877-565-7669
Jacks Small Engines - Toll Free 1-877-73-PARTS or 1-877-737-2787
9 AM to 6 PM Monday - Friday, Eastern Standard Time.
9 AM to 5 PM Saturdays, Eastern Standard Time.

Try using our on-line Parts Look Up..

If you have a question on an order placed, please e-mail us by Clicking Here.

Visit Our Store

Click here for directions to our local store.

Click here for our local store's website.

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